Refund Policy

Our goal is your complete satisfaction with our Service.

This Refund Policy describes the circumstances under which Orbits may provide refunds for subscriptions and services purchased through our platform. All payments are processed via authorized third-party billing partners.

1. Subscription Refunds

Generally, subscription fees are non-refundable. However, we may offer a limited refund window in certain cases:

• Annual Subscriptions: You may request a full refund within 48 hours of your initial purchase or renewal.
• Monthly Subscriptions: Refunds are typically not provided for monthly plans unless there is a verified technical failure.
• EU Right of Withdrawal: If you reside in the European Union, you have a legal right to withdraw from your purchase within 14 days without giving any reason, provided you have not started using the Service.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

• Duplicate Charges: In the event of a verified billing error or duplicate charge.
• Technical Failure: If a persistent technical issue, verified by our engineering team, completely prevents you from using the Service and cannot be resolved within 5 business days.
• Unauthorized Use: If your account was compromised and charges were made without your consent (subject to our security investigation).

3. Non-Refundable Items

Refunds will NOT be issued in the following scenarios:

• Partial usage of a billing period.
• Change of mind after the 48-hour window.
• Failure to cancel a subscription before the renewal date.
• Lack of expected results, viral performance, or business growth outcomes (as marketing success depends on many external factors).
• Accounts terminated due to violation of our Terms of Service.
• Claims based solely on AI-generated content quality issues without evidence of technical malfunction.

4. Refund Request Process

To request a refund, please email support@the-orbits.com with the following information:

• Subject: Refund Request - [Your Account Email]
• Transaction ID or Invoice Number.
• Detailed reason for the request.
• Evidence of technical issues (if applicable).
• For AI content-related concerns, please specify whether the issue was a technical malfunction vs. content quality expectation.

5. Processing & Payouts

Once approved, refunds are processed back to the original payment method used. It typically takes 5–10 business days for the funds to appear on your statement, depending on your financial institution.

6. Chargebacks

Initiating a chargeback with your bank or credit card provider without first contacting us may result in the immediate and permanent termination of your account, the forfeiture of any potential refund, and the blacklisting of your payment details from our network. We encourage you to reach out to us first to resolve any billing disputes.

7. Refund Denial Process

If a refund request is denied, you will receive a notification explaining the reason for denial. Denial reasons may include:

• Request submitted outside eligible timeframes
• Insufficient evidence of technical issues
• Claims based on expected performance outcomes rather than actual service failures
• Violations of Terms of Service

You may appeal a denied refund request by contacting us within 30 days of the denial notice.

8. Contact Information

For all billing inquiries, please contact:

support@the-orbits.com